jet99 Terms & Conditions — Platform Rules for All Bangladesh Players

1 Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:

• "jet99" or "the Platform" refers to the online casino and sports betting platform operated at jet99.io, including all associated services, features, and content.
• "Player" or "You" refers to any registered individual who has created an account on the jet99 platform and uses its services.
• "Account" refers to the individual player account created upon successful registration on the jet99 platform.
• "Balance" refers to the total monetary value held within a player's jet99 account at any given time, including both real-money funds and any applicable bonus funds.
"Bonus Funds" refers to any promotional credit, free bet, free spin equivalent, or matched deposit amount granted to a player under a specific promotional offer.
• "Wagering Requirement" refers to the number of times bonus funds must be wagered before they become eligible for withdrawal.
• "NID" refers to the National Identity Document issued to Bangladesh citizens, used for age and identity verification purposes on the jet99 platform.
• "BST" refers to Bangladesh Standard Time (UTC+6), the time zone used for all time-sensitive operations on the jet99 platform.
• "KYC" refers to Know Your Customer verification procedures required to confirm a player's identity, age, and payment method ownership.

2 Acceptance of Terms

By accessing, registering on, or using the jet99 platform in any capacity, you unconditionally accept and agree to be bound by these Terms and Conditions, together with the jet99 Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These terms apply to all players accessing the jet99 platform from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, regardless of the device or browser used to access the platform.

Your acceptance of these terms is a prerequisite to using the jet99 platform. jet99 reserves the right to refuse service to any individual who does not meet the eligibility requirements set out in these terms or who has previously violated any provision herein.

3 Eligibility and Age Verification

3.1 Minimum Age

The jet99 platform is strictly available to individuals who are 21 years of age or older at the time of registration. This requirement is non-negotiable and is enforced through mandatory NID verification for all accounts. jet99 takes underage gambling extremely seriously and employs active measures to prevent access by minors.

3.2 Verification Process

All newly registered players are required to complete the jet99 KYC (Know Your Customer) verification process before any withdrawal may be processed. The verification process requires submission of:

• A valid Bangladesh National Identity Card (NID) showing date of birth confirming the player is 21 years or older.
• A clear photograph or scan of the payment method registered to the account (e.g., screenshot of the bKash or Nagad account holder name).
• Any additional documents reasonably requested by the jet99 compliance team to confirm identity or source of funds.

3.3 Consequences of Underage Access

If jet99 reasonably suspects or confirms that a player is under the age of 21, the account will be suspended immediately, all pending withdrawals will be halted, and any winnings accrued during the period of underage use will be forfeited. jet99 may refer such cases to the relevant authorities in Bangladesh.

3.4 Geographical Eligibility

The jet99 platform is designed for players residing in Bangladesh. Players accessing the platform from jurisdictions where online gambling is prohibited are solely responsible for ensuring compliance with their local laws. jet99 makes no representation that the platform is lawful to access from any jurisdiction outside Bangladesh.

4 Account Registration

4.1 Single Account Policy

Each individual player is permitted to maintain only one registered account on the jet99 platform. Duplicate accounts, regardless of whether they are operated by the same individual or through proxy registration by a third party, are strictly prohibited. Where duplicate accounts are detected, jet99 reserves the right to close all accounts associated with the player and to withhold any balances held therein.

4.2 Accuracy of Information

Players are required to provide accurate, complete, and truthful information at the time of registration and to keep that information current. This includes but is not limited to full legal name as it appears on the NID, date of birth, current residential address in Bangladesh, and a valid mobile number and email address. Providing false information at registration is a material breach of these Terms and Conditions.

4.3 Account Approval

jet99 reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for such refusal. Registration approval does not constitute a waiver of any right jet99 may have to subsequently close an account if eligibility conditions are found not to have been met.

5 Account Security

5.1 Player Responsibility

You are solely responsible for maintaining the confidentiality of your jet99 account login credentials, including your username and password. You must not share your account credentials with any other person. Any activity conducted through your account — whether or not you authorised it — is your responsibility.

5.2 Suspected Unauthorised Access

If you suspect that your jet99 account has been accessed without your authorisation, you must notify jet99 support immediately at [email protected]. jet99 will investigate the matter and may temporarily suspend the account during the investigation period to prevent further unauthorised activity.

5.3 Two-Factor Authentication

jet99 offers two-factor authentication (2FA) via SMS for all accounts. Players are strongly encouraged to enable 2FA to provide an additional layer of protection for their accounts. jet99 will not be liable for losses arising from unauthorised account access where 2FA was available but not enabled by the player.

5.4 Platform Security

jet99 employs 256-bit SSL encryption across all pages of the platform to protect data transmitted between your device and our servers. All login sessions are subject to automatic timeout after a period of inactivity to protect inactive accounts.

6 Deposits and Payments

6.1 Accepted Payment Methods

jet99 accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, City Bank, and BRAC Bank. All payments are processed in Bangladeshi Taka (৳ / BDT). The availability of specific payment methods may change from time to time at jet99's discretion.

6.2 Minimum and Maximum Deposits

The minimum deposit amount on the jet99 platform is ৳100. Maximum deposit limits per transaction and per day are set at the platform level and communicated to players within the cashier section of the account dashboard. jet99 reserves the right to adjust deposit limits at any time.

6.3 Deposit Processing

Deposits via bKash, Nagad, Rocket, and Upay are credited to your jet99 account balance instantly upon successful processing. Deposits via bank transfer methods may take up to one business day to credit depending on the issuing bank's processing schedule. jet99 is not responsible for delays caused by third-party payment processors.

6.4 Own Funds Only

You must only deposit funds into your jet99 account from payment methods registered in your own name. Deposits from third-party payment sources are prohibited. Where a third-party payment source is identified, jet99 reserves the right to suspend the account and withhold the relevant funds pending investigation.

6.5 No Deposits for Underage Players

Deposits made by players who are subsequently found to be under the age of 21 will be returned to the original payment method where technically possible, net of any bonuses received, and the account will be permanently closed.

7 Withdrawals

7.1 Withdrawal Eligibility

Withdrawals may only be requested by players whose accounts have passed full KYC verification. Unverified accounts may deposit and play but may not withdraw funds until NID verification has been completed and approved by the jet99 compliance team.

7.2 Withdrawal Processing Times

For fully verified accounts, withdrawals to bKash, Nagad, Rocket, and Upay are processed within five minutes of approval during normal operating conditions. Withdrawals to bank accounts may take up to two business days. Processing times may be extended during periods of high demand or where additional verification is required.

7.3 Minimum and Maximum Withdrawals

The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day are communicated within the account cashier. Players who wish to request withdrawals above the stated daily limit must contact support to arrange a manual review.

7.4 Withdrawal to Own Account Only

All withdrawals will be sent exclusively to the payment method registered to and verified in the player's own name. jet99 does not process withdrawals to third-party accounts under any circumstances. This policy is in place to protect players from fraud and to comply with anti-money laundering obligations.

7.5 Wagering Requirements Before Withdrawal

Any bonus funds credited to your account must meet the stated wagering requirements before the associated funds become eligible for withdrawal. Real-money deposits not associated with a bonus offer are freely withdrawable at any time, subject to verification requirements.

8 Bonuses and Promotions

8.1 Welcome Bonus

New jet99 players in Bangladesh are eligible for a welcome bonus of up to ৳20,000 on their first qualifying deposit, subject to the terms of the specific offer in force at the time of registration. Welcome bonus terms, including the applicable wagering requirement, minimum qualifying deposit, and eligible games, are published on the promotions page and may change from time to time.

8.2 General Bonus Conditions

All bonuses are subject to the following general conditions unless the specific promotion terms state otherwise:

• Bonuses are available to one account per person, per household, per device, and per IP address.
• Bonus funds must be wagered the specified number of times before any winnings derived from bonus funds can be withdrawn.
• jet99 reserves the right to withdraw a bonus offer at any time before it has been claimed.
• Players found to be abusing bonus offers — including through the use of multiple accounts, coordinated betting, or other exploitative strategies — will have their bonuses revoked and their accounts reviewed.
• Bonuses have an expiry period. Bonus funds and associated winnings not used within the stated period will be removed from the account automatically.

8.3 Promotion Changes

jet99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Changes to promotions do not affect bonuses already claimed and actively being wagered by players at the time of the change, except where fraud or abuse is identified.

9 Game Rules and Fair Play

9.1 Certified Random Number Generators

All casino games available on the jet99 platform — including slots, RNG table games, and virtual games — use certified random number generator (RNG) technology provided by their respective game studios, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. jet99 does not modify or interfere with game outcomes.

9.2 Game Rules

Each game available on the jet99 platform has its own set of rules, return-to-player (RTP) percentage, and paytable. Players are responsible for familiarising themselves with the rules of any game before placing real-money bets. Game rules are accessible within each game interface.

9.3 Malfunction Policy

In the event of a game malfunction, software error, or technical fault during a game session, jet99 reserves the right to void the affected round or rounds and return the bet amount to the player's account balance. No winnings generated as a direct result of a confirmed technical malfunction will be paid out.

9.4 Disconnection Policy

If a player's internet connection is lost during an active game round, jet99's servers will continue to process the game according to its standard rules. Players should ensure they have a stable internet connection before placing bets. jet99 is not liable for losses resulting from player-side connection failures.

10 Sports Betting Rules

10.1 Bet Acceptance

All sports bets placed on the jet99 platform are subject to acceptance by jet99. jet99 reserves the right to reject or limit any bet at its sole discretion. Bets are not confirmed until you receive explicit on-screen confirmation that the bet has been accepted and a bet reference number has been issued.

10.2 Odds and Market Changes

Odds displayed on the jet99 sportsbook are subject to change until a bet is confirmed. In-play (live) odds fluctuate continuously. Bets are settled at the odds confirmed at the time of bet acceptance, not at any subsequently displayed odds. jet99 is not responsible for odds displayed in error and reserves the right to void bets placed at demonstrably erroneous odds.

10.3 Event Cancellation and Void Bets

If a sporting event is cancelled, postponed, or not completed within the timeframe specified in the applicable market rules, affected bets will be voided and the stake returned to the player's account balance. Special rules apply to certain markets — players should review the applicable sport rules within the sportsbook section.

10.4 Cricket and BPL Specific Rules

For Bangladesh Premier League (BPL) cricket matches and other cricket events, jet99 follows Duckworth-Lewis-Stern (DLS) method outcomes where applicable. Match-result markets are settled on the official result declared by the relevant cricket governing body. Abandoned or incomplete matches are voided unless sufficient overs have been bowled to constitute an official result under DLS.

11 Prohibited Conduct

The following activities are strictly prohibited on the jet99 platform and will result in immediate account suspension, forfeiture of balances, and potential referral to law enforcement authorities in Bangladesh:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information at registration or during KYC verification.
• Using automated software, bots, scripts, or artificial intelligence to interact with the jet99 platform in place of a human player.
• Exploiting software bugs, errors, or vulnerabilities in games or the platform for financial gain.
• Engaging in any form of collusion with other players, including in live dealer games, to gain an unfair advantage.
• Attempting to launder money through the jet99 platform, including depositing funds from sources of criminal activity.
• Using chargebacks, payment reversals, or disputed transactions as a method of extracting funds from the platform.
• Deliberately misusing the jet99 bonus system, including through coordinated multi-account strategies or reverse-bonus exploitation.
• Engaging in any activity that disrupts the normal operation of the jet99 platform or its support services.
• Accessing the jet99 platform from a jurisdiction where online gambling is prohibited by local law.

12 Responsible Gaming

jet99 is committed to promoting responsible gaming practices among all players in Bangladesh. Gambling is intended to be an entertaining pastime and must never be viewed as a reliable source of income or a method of recovering financial losses.

12.1 Available Tools

All jet99 account holders have access to the following responsible gaming tools directly within their account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount that may be deposited into your account.
• Session Time Reminders: Configure automated reminders that alert you when you have been playing for a specified period of time.
• Cool-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days.
• Self-Exclusion: Permanently or long-term exclude yourself from the jet99 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six months.

12.2 Seeking Help

If you feel that your gambling behaviour is becoming harmful to yourself or others, please contact the jet99 support team at [email protected] immediately. Our support staff are trained to respond with care and without judgement. jet99 also encourages players to seek independent support from responsible gaming organisations available in Bangladesh.

12.3 Minor Protection

If you share a device with family members, including children, please ensure that your jet99 account is always logged out and your device is password protected when not in use. jet99 strictly prohibits access by persons under 21 years of age.

13 Intellectual Property

All content on the jet99 platform — including but not limited to the jet99 brand name, logo, website design, graphics, game interfaces, software, text, and data compilations — is the intellectual property of jet99 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the jet99 platform for personal entertainment purposes only. No player may reproduce, distribute, modify, publicly display, or create derivative works from any jet99 content without prior written authorisation from jet99.

14 Limitation of Liability

To the fullest extent permitted by applicable law, jet99 shall not be liable for:

• Any loss of profits, revenue, data, or business opportunities arising from your use of or inability to use the jet99 platform.
• Any indirect, incidental, special, or consequential losses or damages of any kind.
• Losses resulting from internet connection failures, device malfunctions, or third-party payment processor delays that are outside jet99's reasonable control.
• Any unauthorised access to your account where such access results from your failure to maintain the confidentiality of your credentials.

jet99's aggregate liability to any player for any claim arising out of or in connection with these Terms and Conditions shall not exceed the total value of funds deposited by that player into their jet99 account during the thirty (30) days preceding the event giving rise to the claim.

15 Privacy and Data

jet99 collects, processes, and stores personal data provided by players in accordance with the jet99 Privacy Policy, which forms part of these Terms and Conditions. By registering on the jet99 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

jet99 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Personal data may be shared with payment processors, KYC verification service providers, and fraud prevention services solely for the purpose of operating the jet99 platform and protecting player accounts.

For full details of how jet99 handles your data, please review the Privacy Policy.

16 Account Closure and Termination

16.1 Player-Initiated Closure

Players may request closure of their jet99 account at any time by contacting support at [email protected]. Before closure, all pending withdrawals will be processed to the player's verified payment method. Accounts closed by player request may be reopened upon written request after a minimum cooling-off period of 30 days, subject to re-verification.

16.2 jet99-Initiated Closure

jet99 reserves the right to close, suspend, or restrict any account at any time and without prior notice where it has reasonable grounds to believe that the account holder has breached any provision of these Terms and Conditions, provided false information, engaged in fraudulent activity, or poses a risk to the integrity of the platform or to other players.

16.3 Balance on Closure

Where an account is closed by jet99 due to a breach of these Terms and Conditions, any balance remaining in the account may be forfeited at jet99's discretion. Where an account is closed at the player's own request and no breach has occurred, the remaining real-money balance will be returned to the player's verified payment method within five business days.

17 Disputes and Complaints

If you have a dispute or complaint regarding any aspect of the jet99 platform — including game outcomes, bet settlement, payment processing, or account management — you must follow the steps below:

1. Step 1: Contact the jet99 support team at [email protected] with a clear description of the issue, your account details, and any supporting evidence (e.g., screenshots, transaction references, game round IDs).
2. Step 2: The jet99 support team will acknowledge your complaint within 24 hours (BST) and aim to provide a full response within five business days.
3. Step 3: If you are not satisfied with the initial response, you may escalate the matter to the jet99 compliance team by clearly marking your follow-up email as an escalation.
4. Step 4: jet99 will issue a final decision within 14 business days of receiving the escalated complaint.

jet99's decision on disputes is final and binding, except where a player can demonstrate clear material error, fraud, or bad faith on the part of jet99.

18 Amendments to Terms

jet99 reserves the right to revise, update, or replace these Terms and Conditions at any time. When material changes are made, jet99 will notify registered players via the email address associated with their account at least seven days before the changes take effect, except where immediate changes are required for security, legal, or regulatory reasons.

The most current version of these Terms and Conditions is always available at jet99.io/terms-conditions. The version number and effective date at the top of this document indicate which version currently applies. Continued use of the jet99 platform after the stated effective date of any updated version constitutes acceptance of the revised Terms and Conditions.

19 Governing Language

These Terms and Conditions are written and published in English. English is the governing language of this agreement. In the event of any conflict or inconsistency between the English version of these Terms and Conditions and any translation or interpretation thereof, the English version shall prevail in all respects.

All communications between players and jet99 — including support requests, complaints, dispute submissions, and account notifications — are conducted in English. Players who require assistance in understanding any provision of these Terms and Conditions are encouraged to contact the support team at [email protected] before using the platform.

20 Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of the jet99 platform, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, every day of the year including Bangladesh public holidays.

• Support Email: [email protected]
• Response Time: Within 1 hour for standard queries (English support)
• Escalation Queries: Mark your email subject line as "Formal Complaint" for compliance-level escalation
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

jet99 is committed to responding to all player communications promptly, professionally, and in good faith. We value every player in our Bangladesh community and treat every inquiry with care and respect.