jet99 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Who We Are

jet99 operates the online casino and sports betting platform accessible at jet99.io. Throughout this Privacy Policy, references to "jet99", "we", "us", or "our" refer to the jet99 platform and its operating team. jet99 acts as the data controller in respect of all personal data collected from players who register and use the jet99 platform.

jet99 is designed and operated exclusively for players in Bangladesh, with dedicated support in English, Bangladesh Taka (৳) payment processing, and features tailored for the Bangladesh market including bKash, Nagad, Rocket, and Upay payment integrations. As data controller, jet99 determines the purposes and means by which personal data is processed on this platform.

For all privacy-related inquiries, data access requests, or concerns about how your data is handled, please contact the jet99 data team at [email protected]. We aim to respond to all privacy-related correspondence within five business days.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by jet99 in connection with the operation of the jet99 platform. It covers data collected through:

• The jet99 website at jet99.io and all associated pages and subdomains.
• The account registration and KYC verification process.
• Deposit and withdrawal transactions conducted through integrated payment methods.
• Player interactions with games, the sportsbook, and promotional features.
• Communications between players and the jet99 support team, including email correspondence.
• Automatically collected technical data generated when players access the jet99 platform.

This policy does not apply to third-party websites, payment service providers, or game studios that may be linked to or integrated within the jet99 platform. Those third parties operate under their own independent privacy policies, and jet99 encourages players to review those policies directly where applicable.

3 Data We Collect

3.1 Registration and Identity Data

When you create a jet99 account, we collect the following personal information:

• Full legal name as it appears on your National Identity Document (NID).
• Date of birth (to verify that you are 21 years of age or older).
• Current residential address in Bangladesh.
• Mobile phone number (used for account verification and 2FA).
• Email address (used for account notifications and support communications).
• Username and encrypted password credentials.

3.2 KYC Verification Data

To comply with our Know Your Customer obligations and to prevent underage gambling, jet99 may additionally collect:

• A copy or image of your Bangladesh National Identity Card (NID) or Passport.
• Proof of payment method ownership (e.g., screenshot of your registered bKash or Nagad account showing your name).
• Proof of address documentation where requested by the compliance team.
• Any supplementary documents reasonably required to confirm your identity or source of funds.

3.3 Financial Transaction Data

When you make deposits or request withdrawals, jet99 records:

• Transaction amounts in Bangladeshi Taka (৳).
• Payment method identifiers (e.g., the last four digits of a card, or the registered mobile number associated with a bKash or Nagad account).
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6).
• Transaction reference numbers and payment gateway confirmation codes.

3.4 Gameplay and Betting Data

jet99 automatically records data related to your use of games and the sportsbook, including game session logs, bet amounts and outcomes, wagering history, and bonus utilisation records. This data is used to manage your account balance, settle disputes, and detect unusual activity.

3.5 Technical and Device Data

When you access the jet99 platform, our servers automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session duration and page interaction data.
• Referring URL (the page you visited before arriving at jet99.io).

3.6 Communications Data

If you contact jet99 support via email or any other channel, we retain a record of that correspondence, including the content of your messages and any attachments, for a period of up to three years for quality assurance and dispute resolution purposes.

4 How We Collect Your Data

jet99 collects personal data through the following methods:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, or contact the support team.
• Automatically: Through server logs, session tracking tools, and cookies placed on your browser when you visit jet99.io. See Section 9 for full details on cookies.
• From payment providers: Payment gateways such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard may share transaction confirmation data and account holder name information with jet99 as part of the payment verification process.
• From KYC verification partners: jet99 may use third-party identity verification services to assist in confirming the authenticity of NID documents submitted by players. These providers return a verification result to jet99 and are contractually prohibited from retaining or repurposing your documents.
• From fraud prevention tools: jet99 uses automated fraud detection services that analyse patterns in login behaviour, transaction activity, and device data. These tools may return risk scores that inform compliance decisions.

5 Why We Use Your Data

jet99 uses the personal data described in Section 3 for the following specific purposes:

• Account creation and management: To set up, verify, and maintain your jet99 player account.
• Age and identity verification: To confirm that you are 21 years of age or older before allowing access to real-money gambling features, as required by our responsible gaming policy.
• Payment processing: To facilitate deposits to your account and to process withdrawal requests to your registered payment method in Bangladesh.
• Customer support: To respond to your queries, resolve complaints, and manage disputes in an informed and accurate manner.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, bonus abuse, money laundering, and other prohibited activities as defined in the jet99 Terms and Conditions.
• Regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming enforcement: To monitor gaming behaviour, apply deposit limits and self-exclusion requests, and proactively identify players who may be showing signs of problem gambling.
• Platform improvement: To analyse aggregated, anonymised usage patterns in order to improve the performance, features, and user experience of the jet99 platform.
• Promotional communications: Where you have opted in to receive promotional emails, to send you personalised offers, bonus notifications, and platform updates. You may withdraw this consent at any time by contacting [email protected].

6 Legal Basis for Processing

jet99 processes personal data on the following legal bases depending on the purpose of processing:

• Contractual necessity: Processing of registration data, KYC data, payment data, and gameplay data is necessary to fulfil the contract between jet99 and the player — namely, the provision of online casino and sportsbook services as described in the jet99 Terms and Conditions.
• Legal obligation: Processing for anti-money laundering compliance, age verification, fraud prevention, and regulatory reporting is required to meet jet99's legal obligations.
• Legitimate interests: Processing of technical data, session logs, and fraud detection data is carried out in pursuit of jet99's legitimate interests in maintaining a secure, fair, and well-functioning platform for all Bangladesh players.
• Consent: Processing for direct marketing communications is conducted only on the basis of your explicit opt-in consent. You may withdraw this consent at any time without affecting your account status.

7 Sharing Your Data

7.1 Third Parties We Share Data With

jet99 does not sell or rent personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, City Bank, and BRAC Bank receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist jet99 in verifying the authenticity of identity documents submitted during the verification process.
• Fraud prevention and AML services: Automated services that analyse account and transaction behaviour to flag suspicious activity for compliance review.
• IT infrastructure providers: Cloud hosting and server providers that store jet99 platform data on our behalf under strict data processing agreements that prohibit independent use of player data.
• Legal and regulatory authorities: In cases where jet99 is required by law or by a lawful order from a Bangladesh authority to disclose player data, jet99 will comply with that order and will notify the affected player where legally permissible to do so.

7.2 No Marketing Sharing

jet99 does not share player personal data with third-party advertisers, marketing agencies, or data analytics companies for the purpose of targeting you with advertisements on other platforms. Your data stays within the jet99 ecosystem and its strictly necessary service partners.

7.3 Business Transfers

In the event that jet99 undergoes a business sale, merger, or transfer of assets, player personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any changes to how their data will be handled as a result.

8 Payment Data and Processing

jet99 takes the security of financial data with the highest seriousness. The following specific rules apply to how payment data is handled on the jet99 platform:

• jet99 does not store full card numbers, CVV codes, or full bKash/Nagad PINs on its own servers. Payment credentials are transmitted directly to the relevant payment gateway using encrypted connections.
• All payment transactions are protected by 256-bit SSL encryption in transit. Payment gateway providers used by jet99 operate their own PCI-DSS compliant environments.
• jet99 stores only the minimum necessary payment reference data — such as the last four digits of a card, a masked mobile wallet number, or a transaction reference ID — to enable you to identify your transactions within your account history.
• Withdrawal requests are processed exclusively to the payment method registered in the account holder's own name. jet99 does not process withdrawals to third-party accounts under any circumstances.
• In the event of a disputed transaction, jet99 may share transaction records with the relevant payment provider to facilitate resolution. This sharing is limited strictly to the data necessary to resolve the specific dispute.

9 Cookies and Tracking

9.1 What Are Cookies

Cookies are small text files placed on your device by the jet99 website when you visit. They allow the platform to recognise your browser on subsequent visits and to store certain preferences and session data to improve your experience.

9.2 Cookies Used by jet99

jet99 uses the following categories of cookies:

• Essential cookies: Required for the jet99 platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings and display options so that these are remembered on your next visit.
• Analytics cookies: Collect anonymised data about how players navigate and interact with the jet99 platform. This data is used in aggregate to improve platform performance. No individually identifiable data is shared with analytics providers.
• Security cookies: Used by jet99's fraud detection systems to identify unusual login patterns, detect bot activity, and protect player accounts from unauthorised access.

9.3 Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use certain features of the jet99 platform. Disabling analytics or functional cookies will not prevent you from using the core platform but may result in a less personalised experience.

10 Data Security

jet99 implements a comprehensive set of technical and organisational security measures to protect player personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied across all pages of the jet99 platform to protect data in transit between your device and our servers.
• Encrypted data storage for all personal and financial data held in jet99's server environment.
• Role-based access controls that restrict access to player data to only those members of the jet99 team whose role specifically requires it.
• Two-factor authentication (2FA) available to all players via SMS to provide an additional layer of protection for account access.
• Automatic session timeout applied to inactive login sessions to reduce the risk of unauthorised account access on shared devices.
• Regular security audits of the jet99 platform infrastructure to identify and remediate potential vulnerabilities.
• Penetration testing conducted periodically by qualified third-party security professionals.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jet99 will notify affected players without undue delay and will take all reasonable steps to contain and investigate the breach.

11 Data Retention

jet99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods for each category of data are set out in the table in Section 3.6 above. The following general principles apply to data retention at jet99:

• Account data is retained for the duration of the active account relationship and for a period of five years following account closure, to enable resolution of any disputes that may arise after closure and to meet regulatory record-keeping requirements.
• Financial transaction records are retained for a minimum of seven years in compliance with applicable financial regulations.
• Technical and device data is retained for 13 months from the date of collection, after which it is deleted or fully anonymised.
• Support correspondence is retained for three years from the date of the last communication in a given thread.
• Data processed on the basis of your consent (e.g., for promotional communications) is retained until you withdraw your consent, at which point it is deleted within 30 days.

When personal data is no longer required for any of the above purposes, jet99 will securely delete or irreversibly anonymise it so that it can no longer be associated with any individual player.

12 Your Privacy Rights

As a jet99 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the jet99 data team at [email protected] with your request. We will respond within 30 days and will not charge a fee for standard requests.

• Right of access: You have the right to request a copy of the personal data that jet99 holds about you. We will provide this in a clear, readable format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: You have the right to request that jet99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. Note that certain data (such as financial transaction records) must be retained by jet99 for legal and regulatory reasons and cannot be deleted on request.
• Right to data portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to restrict processing: In certain circumstances, you have the right to ask jet99 to restrict the processing of your data while a dispute or investigation is ongoing.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of jet99's legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

13 Children and Minors

The jet99 platform is strictly restricted to individuals who are 21 years of age or older. jet99 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the jet99 KYC process and is enforced through NID document review for all accounts prior to withdrawal.

If jet99 discovers or is notified that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, the data will be securely deleted, and any deposits will be returned to the original payment source where technically possible. If you believe that a minor has created a jet99 account, please notify us immediately at [email protected].

Parents and guardians who share devices with children should ensure that their jet99 account is always fully logged out and that their device is password protected when not in personal use. The use of two-factor authentication is also strongly recommended to prevent unauthorised access.

14 Changes to This Policy

jet99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made to this policy, jet99 will notify registered players via the email address associated with their account at least seven days before the updated policy takes effect.

The most current version of this Privacy Policy is always available at jet99.io/privacy-policy. The version number and effective date shown at the top of this document indicate which version currently governs the processing of your data. Continued use of the jet99 platform after the stated effective date of a revised policy constitutes acceptance of the updated terms.

We encourage all players to review this Privacy Policy periodically. If you have questions about any changes or updates, please contact us at [email protected] before continuing to use the platform.

15 Contact and Data Requests

For all privacy-related questions, data access requests, correction requests, erasure requests, or concerns about how jet99 handles your personal data, please contact us using the details below. Our data team handles all privacy correspondence with care and confidentiality.

• Privacy Contact Email: [email protected]
• Subject Line for Data Requests: Use "Privacy Request — [Your Request Type]" (e.g., "Privacy Request — Data Access")
• Response Time: Within 30 days for formal data rights requests; within 1 hour for standard support queries
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

When submitting a data rights request, please include your registered email address and, where possible, your jet99 account username so that we can locate your records promptly. We may need to verify your identity before processing certain requests — this is a security measure to ensure that personal data is not disclosed to the wrong person.

For a full overview of your rights under these terms, please also review the jet99 Terms & Conditions and our Responsible Gaming page.